See also On Humanism

September 2018- Rest in Peace, The Ultimate Human in the Loop

On September 26th 1983 Lt Col Stanislav Petrov saved the world. This May 19 he died age 77, a fact only now reported. In a world of analytics and technology and AI it is worth remembering, only people are wise. We are all here because of that.

Stay calm, slow systems down, keep existing.

May 8th 2015 - No better way to wake up

It's been a while since I posted. This one is less about external and more about internal, to my life, things. I was wandering back from the barn this morning and thinking happy thoughts. So to remind myself of that when the winter comes back around, here's a small paragraph on the best way ever to wake up.

First, be with someone you love. Better still, someones you love. It helps to make the rest of the wake up perfect.

A cup of tea, feeding the dogs, playing with the oldest dog (Piper's old but she's a good 'un). Feed the cats. They always have food on hand, but they like to have someone pop upstairs to where their food is to make sure it's topped up. Perhaps break up a face-off between the two boys - Gremlin and Alastair, who, though fixed, still think they're all that.

Wander down to the chickens to feed them (they love: pears, bananas, bread (of course), their regular food, in fact just about everything you care to throw in their direction. Except celery (and there are a few not so good for them things)), collect their gifts to us - they're still young so we're getting an egg a day each, which is fantastic. They're also cuddly, and love to be stroked and are happy to hang around with you when you're with them.

Next, pop into the stalls to feed the old horse, Marty. He gets stalled at night and extra feed to keep the weight on and his energy up. It seems to be working, and he loves his routine. Wander over to one of the pastures to say hello to the other boys, who are right now alternating between hay and grass, mostly because the grass is still recovering from the winter and the hay is plentiful and easy for them. Horses aren't exactly lazy - to me from the outside it seems they love to move and rejoice in their ability to express themselves through that movement. I will never tire of their grace and powerful beauty.

And all the while enjoy the warm sun on your face - it's so nice to have a sunrise at the same time as you do these wee chores (Winter is a little more difficult since it's, well, dark and cold!)

Then wander back to the house, grab a cuppa (tea: best drink of the day!) and get down to work.

There you go, the recipe for a perfect wake-up.

In the biography I put out for talks and things, I mention that I live with horses, dogs, cats, chickens and people, each of whom has something to teach us about trust.

Trust is what I think about every day and every one of these creatures educates me every one of those days. I'm lucky to be able to share my own life with them.

And now, to work.

January 16th, 2014 - Digital Failure and Grace

Cory Doctorow, an excellent, prescient writer for whom I have a great deal of time and respect, wrote an interesting piece in the Guardian today about failing gracefully, being at the heart of a healthy relationship with technology.

I think, though, in this instance, he was perhaps using the wrong terms, or at the least conflating them.

The piece wasn't really about digital failure, it was (perhaps predictably) about digital obsolescence, DRM, and business practices associated with information (which wants to be free and expensive, etc.). There were a few bits in there about 'invisibility' too just to cloud the issue a little - invisibility in terms of 'it just does it' rather than invisibility in terms of 'you can't see the things that do it' - so, invisible HCI rather than AmI, the first of which is not necessarily something I think is necessarily a good thing. But I digress, and that's a discussion for a later date.

So, what Doctorow says is that failure is when you can't listen to mp3s on a specific service because it changed its rules. Failure happens when you lose your laptop and your valuable information is compromised. Failure happens when you die, and people can't access the information because the carrier, or the application that created it, is obsolete.

This isn't failure. It's obsolescence. That doesn't make it a good thing, just a different one, one for which we can plan differently. I leave it to the reader to decide how to put in place systems for managing it, but bear in mind that books are still not obsolete, and a reasonably well preserved written document is rather a good thing to have, in many respects. I have lots of digital photos too, but truly, the ones I value most are printed.

Failure, to be accurate, happens when the systems we are using cannot do what they were supposed to do in the context for which they were designed. Sometimes, failure happens because we made the wrong assumptions. Sometimes it happens because the environment changes, or there is an attack of some kind. And sometimes it happens because ultimately, it's all about people, and people are fantastic 'edge creatures'.

What's an edge creature? It's something that pushes boundaries, something that finds edges, even inadvertently. Humans are great at it - pushing, searching, tweaking and testing the edges of their space. And when you do that with a system with boundaries, it will 'fail' at some point - it simply won't do what you want it to, or worse, it'll do something you don't.

Doctorow is right when he talks about this coming down to a relationship between person and technology (that relationship is a part of the system, in fact). This relationship is key to handling the inevitable failures because, whilst humans are great edge creatures, that means they are invariably pretty good at managing the failures that happen on the edge.

But we can't manage it unless we know it's happening.

We've written before about failure, it's one of our ten commandments for trust systems - see e.g. this piece. The point is this: graceful failure is about the technological part of the system letting the human part of the system know it cannot cope, it's at an edge, or beyond it, and the results are going to be at best partial and at worst wrong or non-existent, dangerous or boring. When the technology can see that, and can tell the human, the human can manage it better. That is where the relationship truly matters, and that is where trust is leveraged as well as fostered.

Being able to play my music in 10 years? Great. Being able to trust the technology I use to tell me when it's in trouble so that I can protect myself? Priceless.

October 2nd, 2013 - Immigrants, Patriotism, The Daily Mail

I'm an immigrant. I am also a patriot. I read this piece in the Guardian with some sympathy for the immigrants in my home country, the UK. Like many people I'm not a fan of Alistair Campbell, but I am totally in support of what he did last night. The Daily Mail is "the worst of British values posing as the best of them" indeed, odious little newspaper that it is.

I do not support many political opinions. I have my own. I defend the right of everyone to hold their own. I refuse to accept that this right allows others to use anyone's family against them, and most particularly when there is, it seems, not a shred of truth in the accusations made.

The piece has a wonderful quote at the end, which I reproduce here to remind me:

Patriotism is proud of a country's virtues and eager to correct its deficiencies; it also acknowledges the legitimate patriotism of other countries, with their own specific virtues. The pride of nationalism, however, trumpets its country's virtues and denies its deficiencies, while it is contemptuous toward the virtues of other countries. It wants to be, and proclaims itself to be, 'the greatest', but greatness is not required of a country; only goodness is.
Sydney J. Harris

September 20th, 2013 - computers, humans, the process, flawed

Technology quite often replaces humans (indeed, any living organism, just ask the horses and oxen who used to plough fields). Often it's simply because the artificial can do the job better, faster, more.

But there are places where we need to think about people making the job work better because they are slower and think.

I'm not a huge fan of people who make vast profits on the backs of others. But the argument in this New York Times piece is valid: if we want to ensure the process is working properly, we need to put humans into it to actually slow it down! Flash crashes are a technological problem, not a people problem.

The Device Comfort model we are working on re-integrates the human in the loop - expressly reminding the human of their 'responsibilities' and asking them to think, calmly and reflectively, about their actions and the actions of the devices around them. Humans are asked to take responsibility because they can and should. After all, it's their information the devices are throwing around.

Stop. Think, Pay Attention. Reflect. Be calm. Be Comfortable. Those things, people can do. Technology almost certainly can not do it better, but it can help along the way to get the people back into the system, where they should be.

September 20th, 2013 - on iOS7

Might update this as I go along.

Initial thoughts - like it, fresh and interesting, and sufficiently different from iOS6 etc. that it exercises the little grey cells. Not sure about the bouncy things happening on the home screen and such, but I'll get used to it (although perhaps not at 3am when I have to get out of bed to drive to work).

Here, I'll put some pointers, for my own benefit, of what things you can do that were in iOS6 and have changed, for me.

The first - how to force quit an app (used to be nice and easy, and took me a while to figure it out, but now it works well)

September 13th, 2013

And so, all of us become part of a great adventure. I remember the launch. Not sure I ever imagined then where I, or it, would be now.

September 6th, 2013

Bruce Schneier often has interesting things to say about security. Some of these things appear obvious at the outset, but that usually only works until one considers that obvious and reality are not always the same thing. In his piece today on the Guardian website, he has not only stated the obvious, but in a powerful way that any of us who are invested in the Internet and using the Internet should pay attention to.

Yes, that means all of us.

Governments do not have the right to indiscriminately delve into their citizens' lives. This statement is a fundamental part of the social contract as I see it. All else follows.

Here's the thing: engineers can try to take back what they made, but those of us who may not have those skills must engage - it's not enough to rely on a small group of smart people to 'fix' it, every human being who cares about the way the world is evolving and what they want it to become, for themselves, others, their children and beyond, has to take a stand against surveillance, against totalitarianism in all its guises.

Fortunately, it's not just a few little people affected by this, it's a whole bunch of people who use these systems. That's a lot of people. Time to push for a change.

August 20th, 2013

You couldn't make this up. A howler indeed. Nicely put by Tom Watson.

August 15th, 2013

Interesting stats about A-level results in the UK - including net gains associated with getting such for different genders. I was, however, given a salient reminder at the end of the piece with this:

But for too many, today will see little cause for celebration. "With all the focus on results day, it sometimes easy to forget that the majority of young people don't get two A-levels and that almost half don't achieve level three qualification at all," said Dom Anderson, vice-president of the National Union of Students.

We forget, in academe, that we're often removed from people who matter too. It is worthwhile remembering and putting ourselves in places that can help. Being good at exams, or even wanting to do them, is not everything. Vocations come in all shapes and sizes, and everyone should be responsible for helping everyone else achieve theirs, somehow.

1952 and today…

I love this one, and it's a worthwhile rejoinder to the new 'head of science for Canada', the president of the NRC, an organization I was proud to work for for many years, now sadly not living up to the high ideals of research, who has decided that "Scientific discovery is not valuable unless it has commercial value". Words fail me as to how shortsighted some supposedly intelligent people can be.

“If we value the pursuit of knowledge, we must be free to follow wherever that search may lead us. The free mind is not a barking dog, to be tethered on a ten-foot chain.”

Adlai E. Stevenson Jr. Speech at the University of Wisconsin, Madison, October 8, 1952

As an aside, it now appears Google has decided it's oh-so-important 20% rule is not to be followed (by fiat if not by explicit order). Yet another example of how money trumps thought.

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